Refund and Returns Policy

At Berb Fillers, we strive to provide high-quality dermal fillers and exceptional customer service. We understand that circumstances may arise where a refund becomes necessary. Please review our refund policy below:

1. Eligibility for Refunds:

Product Condition: To be eligible for a refund, the product must be unused, unopened, and in its original packaging.

Timeframe: Refund requests must be initiated within 30 days of the original purchase date.

Proof of Purchase: Customers must provide a receipt or order number as proof of purchase as well as the names on delivery address matching the information.

2. Non-Refundable Items:

Used Products: We cannot issue refunds for used or opened products due to health and safety regulations.

Shipping Costs: Shipping charges are non-refundable. Customers are responsible for return shipping fees unless the return is due to an error on our part.

3. Refund Process:

Refund Method: Refunds will be processed using the original payment method whenever possible. Our team will work with all our customers one on one to be able to arrange refunds as per customer’s convenience.

Processing Time: Please allow 7-14 business days for the refund to reflect in your account after approval.

4. How to Request a Refund:

Contact Customer Support: To initiate a refund, please contact our customer support team . Provide your order number and reason for the refund request.

Return Procedure: Upon approval, we will provide instructions for returning the product. Please ensure the product is securely packaged to prevent damage during transit.

5. Exceptions and Special Cases:

Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will assess the situation and provide a replacement or refund accordingly.

Regulatory Restrictions: In compliance with health regulations, certain products may not be eligible for refunds if their packaging has been tampered with or if the seal is broken.

6. Final Discretion:

Store Discretion: Berb Fillers reserves the right to make final decisions regarding refunds, especially in cases not explicitly outlined in this policy.

By purchasing from Berb Fillers, you acknowledge and agree to abide by this refund policy.